Terms of Service

GENERAL INFORMATION 

  • Shuttle Drivers may be contacted through HOMEBASE by texting Shuttle- Mitchell Hood 

  • If you have an immediate shuttle request or question please contact our office by text/phone at 512-302-4377.

  • Authorized drivers prefer 24 hours of advance notice for pickups | with a min. of 2 hours for short notice gigs. 

  • All passengers must sign the Rider Log-Sheet upon entry of ESP Van or Authorized RiDE2WRK vehicle. 

  • Riders are required to VERIFY their partnership with ESP (I.E. ESP Badge, Shirt, Homebase, etc.) 

 

HOUSEKEEPING 

  • No smoking, eating of food(s) or drink(s) are permitted during the ride. 

  • No loud noises, cursing, disrespectful, or lewd behavior permitted. 

  • Please clean up after yourself. Take all items (including trash) with you upon exiting the vehicle.  

  • ESP is not responsible for lost or left-behind items.  

  • ESP reserves the right to charge a cleanup fee if the participant disregards and/or refuses to follow guidelines. (Up to $75) 

 

CANCELLATIONS 

  • AM shifts – cancellations must be made by 9 pm the night prior to the scheduled pickup.  

  • PM shifts – cancellations must be made at least 4 hours prior to scheduled pickup time.  

  • Cancellations must be sent to Shuttle – Mitchell Hood through Homebase or by contacting them directly.  

  • Cancellations not made within ESPs professional standards will be considered a No Show and will incur a ride charge as a result. 

 

PAYMENT FOR SERVICES 

  • Charges are deducted from your payroll. CASH EXCHANGE IS STRICTLY PROHIBITED. DO NOT PAY THE DRIVER.